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  • Does Latique.com produce or sell the products listed on the website?
    No, Latique.com does not produce or sell any of the products listed on our website. We partner with niche designers from around the world to bring you unique and high-quality items.
  • Who are the designers that partner with Latique.com?
    Latique.com partners with niche designers from various countries, including the United States, United Kingdom, Italy, Hong Kong, Japan and many others. We curate a selection of distinctive pieces from these talented designers to offer you a diverse range of products.
  • How can I contact Latique.com for more information?
    You can contact us via email at "contact@Latique.com" or through the contact form on our website. Our customer service team is available to assist you with any questions or concerns.
  • Where are the items shipped from?
    Items sold on Latique.com are shipped directly from the designers' studios or from some of their stored pieces in our warehouse in the United States, depending on the product and the designer's shipping arrangements.
  • Why does the shipping time for my order vary?
    Shipping times may vary because our partnered designers are located in different parts of the world, such as the United Kingdom, United States, Italy, and Hong Kong. Depending on the designer's location and the destination of your order, shipping times can differ.
  • What should I do if I have an issue with my order?
    If you have any issues with your order, please contact our customer service team at ''customer@Latique.com'' with your order details. Latique.com will work to resolve the issue immediately, within 48 hours.
  • Can I return or exchange an item?
    Yes, we accept returns and exchanges. Please refer to our Return and Exchange Policy on the website for detailed instructions and conditions.
  • Does Latique.com accept pre-orders?
    Yes, Latique.com offers pre-order options for certain products. When you preorder an item, it will be reserved for you and shipped as soon as it becomes available. Estimated shipping times will be provided based on your shipping address.
  • How do I know if a product is in stock?
    Product availability is indicated on the product page. If a product is out of stock, it will be clearly marked, and you may have the option to sign up for notifications when it becomes available again.
  • How can I track my order?
    Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
  • Are there any additional fees for international shipping?
    For international shipping, there will not be any extra shipping cost in addition to the flat shipping rate of $9.50. However, customs duties may be levied depending on the price and the region. For orders above $800 USD, customs duties may be applied. These fees are the responsibility of the customer and are not included in the product price or shipping cost.
  • What payment methods does Latique.com accept?
    We accept most major credit cards including Visa, Mastercard, AMEX, Discover, Diners, CUP, JCB, and Maestro.
  • Is payment secure on Latique.com?
    Yes, payment on Latique.com is secure. We use Wix Payments for processing transactions and JPMorgan Chase Bank for handling our business banking needs, ensuring that your payment information is protected and secure.
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